Reference

How maxwin9 Handles Your Personal Data

At maxwin9, we want you to know exactly what personal data we collect when you open an account, deposit via UPI or Paytm, or interact with our platform…

Transparent Data CollectionUPI & Paytm Transaction PrivacyYour Right to Access & DeleteSecure Data StorageIndia-Specific Policy
maxwin9 How maxwin9 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Email Privacy Team Send your data access, correction or deletion requests directly to our privacy team at…
Live Chat Support Our live chat channel on maxwin9.vip is available around the clock.
Written Request Form For formal data-subject requests — including portability or erasure — use the dedicated form…
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply encryption, access controls and regular security audits to protect the data we hold on your behalf.

Data Collection Transparency

We tell you at every collection point exactly what data we gather and why — whether that is your email during account creation, your UPI reference number during a deposit, or your device type during a session.

Cookie Usage

Cookies on maxwin9.vip are limited to session management, fraud prevention and aggregate analytics. We do not drop advertising-network cookies without your explicit consent, and you can adjust preferences in your browser at any time.

Account Security Measures

Your account password is stored as a salted hash — never in plain text. We also offer two-step verification for login events that originate from an unrecognised device or IP address, helping prevent unauthorised access.

Data Retention Schedule

Transaction records linked to UPI, Paytm and PhonePe payments are retained for a period required by applicable financial regulations. Once that period lapses and your account is closed, we delete or anonymise the data.

Who Can Access Your Data

Internal access to your personal data is role-restricted. Only staff whose job function requires it — such as fraud analysts or account-verification agents — can view your records, and all access is logged.

Requesting Changes or Deletion

You may request a copy of your data, ask us to correct inaccuracies, or submit a deletion request at any time via the Privacy section of your account or by emailing [email protected]. We confirm every request in writing.

Your Privacy Questions Answered

The questions below cover the data rights and privacy practices we hear about most from accounts based in India. If your question is not listed here, our support team is reachable via live chat on maxwin9.vip or by email at [email protected].

We collect your name, email address, phone number and country of residence at sign-up. When you transact via UPI, Paytm or PhonePe, we also store the transaction reference number and amount to verify the payment and maintain your account ledger accurately.

Payment metadata — such as your UPI VPA or Paytm wallet reference — is stored in encrypted form on servers with restricted access. We retain only what is needed to reconcile your account balance and comply with applicable financial record-keeping requirements.

Yes. Submit a data-access request through the Privacy section of your account settings or email [email protected]. We will compile and deliver a structured copy of your personal data within the timeframe required by applicable local law.

Use the deletion request form in your account settings or write to [email protected] with the subject line 'Data Deletion Request'. We will process your request and confirm deletion, subject to any retention obligations under local financial regulation.

We share personal data only with payment processors — such as Paytm and PhonePe — that are necessary to complete your transactions, and with fraud-prevention services. We do not sell your data to marketers or unrelated third parties under any circumstances.

Cookies are used for session continuity, security checks and anonymised usage analytics. You can disable non-essential cookies through your browser settings at any time. Doing so may affect certain features of the platform but will not prevent you from accessing your account.

This policy applies to all accounts created on maxwin9.vip, including those opened from India. Whether you can access our platform at all depends on local law in your specific region; access is available only where permitted by applicable local law.